Member rewards at POS

Use the SleekPass POS tile to identify the customer before handling their rewards. Scanning their loyalty pass is the fastest route; exact email search is the fallback.

Find the customer

1. On the POS home screen, tap Scan Loyalty Card.
2. Tap Scan loyalty pass, then scan the QR code shown in Apple Wallet or Google Wallet. SleekPass verifies the pass and attaches that customer to the current cart.
3. If the customer cannot show the pass, return and tap Find by email. Enter the customer’s exact email.
4. If more than one Shopify customer uses that email, stop and ask the customer which Shopify account they use.

Searching does not join the customer and does not send email. If the matched Shopify customer is not yet a member, tap Join program only after they ask to join. For a customer who does not exist, enter the required email and optional name, then tap Create customer and join program. Either explicit join sends the pass email. For an existing member, Email pass sends a new pass email only when tapped.

Redeem points for store credit

1. After the correct member is attached, enter the requested Store credit amount, or tap Use all.
2. Tap Review redemption and read the exact points, credit amount, and points remaining to the customer.
3. Tap Get store credit once. A pending or uncertain result is not a second redemption; use Check status.
4. When SleekPass confirms the credit is on the Shopify account, return to the sale and use Shopify POS to apply the available store credit as payment. SleekPass issues the credit but does not apply the payment.

Changing or removing the cart customer clears the selected member and any unfinished redemption amount.

Error Messages

If something goes wrong, a red banner appears with one of these messages:

Message	What It Means
The loyalty pass could not be verified	Return to the first screen and scan again, or use exact email search.
More than one customer has this email	Stop; do not join or redeem until the correct Shopify customer is identified.
Store credit is being issued	Wait or use Check status. Do not submit another amount.
Delivery could not be confirmed	Do not try the redemption again. Ask a store admin to review it.
Issuance failed	Ask a store admin to review it before returning points or making another redemption.

After any error, tap “Scan again” to retry.

Tips

• Hold the device steady and keep the QR code fully in frame.
• Works in most lighting conditions. If the camera struggles, try reducing glare on the customer’s phone screen.
• The customer should have their wallet card open with the QR code visible before you start scanning.
• Confirm the attached customer before redeeming. If the customer changes, find them again.

Troubleshooting

Problem	Solution
”Scan Loyalty Card” tile not on POS home screen	Ask your store admin to add the SleekPass tile in POS settings.
Camera does not open	Check that the Shopify POS app has camera permission in your device settings.
Scan keeps failing	Confirm the customer is showing a SleekPass loyalty QR code, then use exact email search.
The member needs their pass again	Tap Email pass. Looking them up alone never sends it.
Store credit was issued but is not yet selected	Return to the cart and apply available store credit through Shopify POS payment.
Scanner is slow or unresponsive	Close and reopen the scanner by tapping “Scan Loyalty Card” again.