Program items needing attention
SleekPass shows Needs your attention on Home when a purchase or redemption needs review. Purchase issues appear under Program → Items needing attention. Customer data requests remain on their separate Home notice and page.
Review a purchase
Section titled “Review a purchase”- On Home, find Needs your attention and select Review Program items. Program opens at Items needing attention, where each row shows the purchase, what happened, when the issue opened, and the available actions. If the page cannot refresh, stop and use its retry control before acting on saved information.
- For SleekPass could not finish reading this purchase or SleekPass needs a fresh purchase read before it can post points, select Try again. The control changes to Retrying and stays that way after a reload until processing finishes.
- Refresh Program after processing. The purchase disappears when the fresh read succeeds. If it stays in the list, returns later, or the retry reports an error, stop retrying and select Contact support.
- For The purchase and recorded points do not match or SleekPass could not finish processing this purchase, select View order to review the exact Shopify order, then select Contact support. These issues need support review; do not try to close them with a balance change.
Review the member separately
Section titled “Review the member separately”When View member is available, it opens the member’s current balance and History. Use Adjust points only when the member independently needs a correction: choose Add points or Remove points, enter the whole number of Points, enter a specific Reason, and select Save adjustment. Confirm the new Points added or Points removed row and its reason under History.
An adjustment records a separate journal movement. It does not repair or close the purchase issue, so return to Program and follow the purchase’s remaining action.
For a redemption count, select Review redemptions under Items needing attention and use the existing redemption review controls. Purchase retry and member adjustment do not settle or acknowledge a redemption.